We are looking for an experienced manager to lead multiple teams within Private Capital Liabilities and Client Contact, ensuring high-quality service to clients and investors across the Private Capital operating environment. The role combines people leadership, client oversight, operational risk management and strong technical expertise, with a primary focus on France and future expansion into Luxembourg.
Key Responsibilities
- Lead and develop multiple teams through Team Leaders, providing clear direction, setting priorities and performance expectations, while remaining accountable for overall service delivery and decision-making within the area.
- Oversee the delivery of Private Capital liabilities and investor servicing activities, ensuring quality, accuracy, timeliness and adherence to agreed SLAs.
- Build and maintain strong relationships with clients and key stakeholders, acting as a senior point of contact for complex matters and escalations.
- Ensure robust operational risk, controls and governance across the area, identifying issues, assessing impacts and driving appropriate remediation.
- Provide technical and operational oversight of Private Capital processes, including investor cash movements, payments/cash-outs and Transfer Agent-related activities. Partner with Team Leaders and subject-matter experts to assess complex cases, make informed decisions and ensure appropriate resolution.
- Drive continuous improvement and service enhancements, working with Operations, Technology and other stakeholders to improve efficiency, client satisfaction and support business growth.
Requirements
- 5+ years of managerial experience in financial services, including experience leading managers or multiple teams.
- Strong experience in Private Capital, Alternative Investments or related fund services.
- Solid technical understanding of Private Capital fund administration, Transfer Agency and investor servicing.
- Practical knowledge of investor payments, cash movements/cash-outs and related operational controls.
- Experience managing client relationships and complex operational escalations.
- Strong understanding of operational risk, governance, controls and regulatory requirements.
- Demonstrated ability to lead through change and drive continuous improvement.
- Fluent French and English, both written and spoken; French is essential for the role.
- Master’s degree in Finance, Accounting, Economics, Business, Law or a related field is preferred.
- Strong knowledge of eFront and/or Investran is highly preferred. Professional accounting qualifications (e.g. ACCA, CA/FCСA or equivalent) are considered an advantage.
What we offer:
- Hybrid work mode, 50% working from home within a month
- Equivalent for remote work expenses
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- My Benefit Cafeteria Platform
- Life insurance
- Carparking availability in the office building
- Trainings and development opportunities