Responsibilities:
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Manage the end-to-end deal process — from opportunity creation and quoting through approvals and contract completion — ensuring deals progress smoothly and close on time.
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Review opportunities to ensure compliance with pricing guidelines, discount thresholds, and commercial policies.
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Maintain accurate and complete deal data in Salesforce to support reliable bookings and forecasting.
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Coordinate approvals with the appropriate stakeholders, ensuring timely decisions and proactively escalating issues that could delay deal closure.
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Partner with Sales Representatives to provide guidance on pricing structures, commercial policies, and standard terms and conditions.
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Develop a strong understanding of deal policies and approval workflows, becoming a trusted point of contact for the sales teams you support.
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Support Sales enablement by helping teams understand deal processes, policies, and best practices.
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Keep pricing guidelines, approval workflows, and contract templates accurate, up to date, and easy to use.
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Monitor and report on key deal metrics, including cycle times, approval rates, and pricing compliance.
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Identify recurring challenges and bottlenecks across the deal process and recommend practical improvements.
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Contribute to process and systems improvement initiatives, including user acceptance testing (UAT) for Salesforce enhancements.
Must have:
- 3–5 years of relevant experience in Deal Desk, Deal Management, Sales Operations, Sales Support, or a similar commercial operations role.
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Hands-on experience with Salesforce, including managing quoting, approvals, and deal-related processes.
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Fluent written and spoken English, with the ability to communicate confidently with stakeholders across the business.
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Good understanding of standard commercial terms and conditions, with the ability to review contracts carefully and identify potential issues.
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Strong stakeholder management and communication skills — able to challenge or hold a position with Sales while maintaining positive and productive working relationships.
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Sound commercial judgment and strong prioritization skills, with the confidence to make decisions, take ownership, and act proactively.
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High attention to detail and accuracy, particularly when working under pressure and managing high volumes of activity during critical periods such as quarter-end