For our client from the SSC/BPO sector, due to the company’s continued growth, we are looking for an experienced professional for the position of:
Regional Customer Service Manager – Europe
Responsibilities
- Lead and manage Customer Service operations across multiple European markets.
- Oversee the end-to-end order management process, ensuring efficient order processing and close coordination with internal teams.
- Manage and develop a regional customer service team, setting clear priorities and performance expectations.
- Ensure high levels of customer satisfaction and service quality across different sales channels and customer segments.
- Collaborate closely with internal stakeholders including Supply Chain, Sales, Finance and Logistics to ensure smooth operational execution.
- Identify opportunities to optimize processes and drive continuous improvement within customer service operations.
- Monitor performance using defined KPIs and service metrics, ensuring operational excellence and timely resolution of operational issues.
- Support the implementation of standardized processes and best practices across the region.
Requirements
- Proven experience in Customer Service Operations leadership in an international environment.
- Strong understanding of order management processes.
- Experience managing regional or multi-country teams.
- Strong stakeholder management skills and ability to collaborate across functions.
- Analytical mindset with the ability to drive process improvements and operational efficiency.
- Fluent English; additional European languages are an advantage.
What we offer
- Competitive base salary with an annual bonus.
- Hybrid working model – 2 days per week from the office in Łódź.
- Relocation package for candidates moving to the area.
- Attractive benefits package.
- Opportunity to lead regional customer service operations within a global organization and work with international teams in a dynamic environment.