We are looking for an experienced Customer Service Team Lead to join a growing international business services organization supporting multiple European markets. In this role, you will lead a team of customer service professionals, drive operational excellence, and ensure a seamless order-to-cash experience for key customers across the region.
This is an excellent opportunity for a people-focused leader who combines strong operational expertise with a passion for process improvement and customer satisfaction.
Key Responsibilities
- Lead, coach, and develop a team of Customer Service Specialists
- Monitor team performance and drive continuous improvement initiatives
- Manage escalations and act as the primary point of contact for complex customer issues
- Ensure efficient execution of order management activities from order entry through invoicing
- Collaborate closely with Supply Chain, Logistics, Planning, Sales, and other business functions
- Analyze operational KPIs and implement corrective actions where needed
- Support process standardization and optimization projects
- Maintain high-quality customer service standards across multiple markets
- Monitor SAP master data accuracy and support operational excellence initiatives
- Participate in cross-functional meetings and contribute to business planning activities
- Foster a positive, collaborative, and customer-centric team culture
What We're Looking For
- Minimum 8 years of experience in Customer Service, Order Management, or Supply Chain Customer Operations
- At least 5 years of people leadership experience
- Fluent English
- Hands-on experience working with SAP in a complex international environment
- Strong stakeholder management and communication skills
- Experience in manufacturing, FMCG, or B2B operations will be a strong advantage
- Proven ability to manage priorities in a dynamic environment
- Analytical mindset with a strong focus on continuous improvement
- Advanced knowledge of Excel and Microsoft Office tools
What You Can Expect
- Opportunity to lead an experienced international team
- Exposure to regional and global stakeholders
- A dynamic and collaborative work environment
- Participation in transformation and process improvement projects
- Attractive benefits package
- Hybrid working model and modern office environment