Customer Operations Specialist with Portuguese & Spanish OR Lithuanian

Your responsibilities

• Handling and reviewing requests and information available in internal systems,
• Supporting customer-related and operational processes,
• Verifying data and ensuring its accuracy and completeness,
• Identifying discrepancies, recurring issues and potential areas for improvement,
• Categorizing and updating information according to internal guidelines,
• Supporting the resolution of operational issues and providing appropriate solutions,
• Cooperating with internal teams in an international environment,
• Working with various systems and digital tools used in day-to-day operations,
• Following established procedures and quality standards.

What we are looking for

• Spanish and Portuguese at B2 level or higher OR Lithuanian at B2 level or higher,
• Good command of English,
• Previous experience in customer service, back office, administration, SSC/BPO, data processing or a similar environment would be an advantage,
• Good communication and interpersonal skills,
• Strong attention to detail and analytical thinking,
• Ability to work with different systems and digital tools,
• Problem-solving mindset and good organizational skills,
• Flexibility and openness to changes,
• Ability to work effectively in an international and multicultural environment.

What we offer

• Employment in an international and multicultural organization,
• Comprehensive onboarding and training,
• Opportunities for professional development and internal career growth,
• Possibility to gain experience in customer operations and international business processes,
• Training and development opportunities,
• Benefits package including private medical care with dental services, Multisport Card, life insurance and cafeteria benefits.