Site Director - New Shared Services Center (SSC)
Job Description
As the Site Director, you will be responsible for leading the establishment and long-term success of a new Shared Services Center in Gdańsk. You will oversee the site's strategic direction, operational setup, and organizational growth while ensuring alignment with global business objectives. This role requires a hands-on leader with experience in building new operations, creating high-performing teams, and driving operational excellence in an international environment.
Your main responsibilities will include:
- Lead the establishment and operational launch of the new Shared Services Center in Gdańsk.
- Develop and execute the site's strategy in line with the organization's global business objectives.
- Build, lead, and develop a high-performing leadership team and foster a collaborative, performance-driven culture.
- Oversee the recruitment, onboarding, and growth of the SSC organization in partnership with HR and functional leaders.
- Ensure operational excellence by implementing best practices, standardized processes, and continuous improvement initiatives.
- Manage the site's operational performance, including service delivery, quality, productivity, and cost optimization.
- Collaborate closely with global functional leaders to ensure alignment, governance, and successful service transitions.
- Lead business transformation and change management initiatives to support the SSC's growth and maturity.
- Establish strong relationships with key internal and external stakeholders, including local authorities, universities, and business partners.
- Monitor performance through KPIs and drive continuous improvement across all functions.
- Ensure compliance with corporate policies, local regulations, and governance standards.
- Represent the SSC as the senior leader on-site and act as the key point of contact for local and global stakeholders.
Requirements
- Proven experience in a senior leadership role within a Shared Services Center (SSC), Global Business Services (GBS), Business Process Outsourcing (BPO), or multinational organization.
- Demonstrated experience in establishing and scaling new SSCs, GBS organizations, or other shared service operations from the ground up is essential.
- Strong background in leading large, cross-functional teams within an international environment.
- Experience managing organizational growth, business transformation, and change management initiatives.
- Strong commercial and operational mindset with a track record of delivering business results.
- Excellent stakeholder management skills, with the ability to influence senior leaders across global organizations.
- Experience driving operational excellence, process standardization, and continuous improvement.
- Strong financial acumen, including budgeting, resource planning, and performance management.
- Excellent communication, leadership, and decision-making skills.
- Fluent English and Polish, both written and spoken.
Benefits
- Competitive salary and annual bonus
- Private medical care
- Life insurance
- Multisport card
- Hybrid working model and flexible working hours
- Training and development opportunities
- Career growth in an international environment
- Employee referral program