AR/ OtC Accountant with German
Responsibilities
- Manage the end-to-end collections process for overdue invoices and accounts.
- Proactively contact customers via phone and email to follow up on outstanding payments.
- Negotiate payment arrangements within established guidelines.
- Resolve billing disputes professionally, escalating unresolved or complex cases to senior staff or management.
- Execute strategy-based reminders, dunning cycles, and prioritized outbound collection calls.
- Maintain accurate and up-to-date records of all collection activities in the relevant systems.
- Collaborate with sales, operations, and dispute resolution teams to address account discrepancies.
- Support cash application and account reconciliation.
- Analyze account statuses and monitor invoices.
- Prepare and send regular statements, payment reminders, and collection status reports.
- Support audit requirements by providing the necessary documentation.
- Prepare write-off proposals and pre-legal/collection agency documentation in accordance with internal procedures.
- Ensure all collection activities comply with internal policies and applicable legal regulations.
- Provide comprehensive collections reporting to management.
Requirements
- Strong customer communication and relationship management skills.
- Ability to build and maintain effective relationships with customers and internal stakeholders.
- Strong cross-functional collaboration skills.
- Strong attention to detail and the ability to effectively manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to identify and support process improvement opportunities.
- Proactive approach and ownership of assigned responsibilities.
- Ability to actively participate in strategic initiatives.
- Ability to undertake ad hoc projects and other duties as assigned.
- S/4HANA experience preferred.
- 1–3 years of relevant professional experience.
- English language proficiency.
- German at B2/C1 level.