Languages: Portuguese, Italian, Dutch, Hungarian, Turkish, Romanian, Slovak, or Greek + English
Location: Poland (Remote work available from Poland only)
Employment Type: Fixed-term employment contract (5 months) via Antal, with the possibility of extension or permanent employment based on business needs and project performance
Recruitment process: online
We are looking for motivated and customer-oriented individuals to join our Finance Operations team as Collections Analysts.
This is an entry-level opportunity, and no previous collections experience is required. We provide comprehensive training to help you develop the skills needed to succeed in Accounts Receivable and Finance Operations.
In this role, you will communicate with customers in Portuguese, Italian, Dutch, Hungarian, Turkish, Romanian, Slovak, or Greek, as well as English, to support payment collection activities, resolve invoice-related queries, and maintain positive customer relationships across the European market.
Collections Analyst | Multilingual | Remote
Responsibilities:
- Contact customers by phone and email regarding overdue invoices and outstanding balances.
- Follow up on payment commitments and monitor customer accounts.
- Resolve payment-related queries and investigate disputes in cooperation with internal teams.
- Maintain accurate records of customer interactions and collection activities.
- Send payment reminders and account statements.
- Escalate complex cases to senior team members when appropriate.
- Ensure compliance with internal policies and procedures.
- Deliver excellent customer service while maintaining professional business relationships.
Requirements:
- Fluency in one of the following languages:
- Portuguese
- Italian
- Dutch
- Hungarian
- Turkish
- Romanian
- Slovak
- Greek
- Good command of English (spoken and written).
- Strong communication and interpersonal skills.
- Confidence in speaking with customers over the phone and via email.
- Basic knowledge of Microsoft Office, especially Outlook and Excel.
- Positive attitude and willingness to learn.
- Interest in Finance, Accounts Receivable, or Business Operations.
Nice to have:
- Previous experience in customer service, administration, finance, or shared services.
- Experience in an international environment is an advantage but not required.
Our offer:
- Comprehensive onboarding and full training on collections processes, systems, and tools.
- Opportunity to start and develop a career in Finance Operations and Accounts Receivable.
- Friendly and supportive international work environment.
- Daily cooperation with customers across Europe.
- Continuous learning and professional development opportunities.
- Remote work from Poland.
- Opportunity to extend cooperation or transition to a permanent position depending on business needs and project performance.
- Multisports card, private medical care, life insurance.
Recruitment process:
- Short interview with Antal Consultant
- On-line meeting with Hiring Manager
- Employment