Helpdesk Technician with Spanish or German
ABOUT THIS ROLE
As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.
ROLES & RESPONSIBILITIES
- Provide Level 1 IT support in German/English via phone and email
- Troubleshoot basic hardware, software, and connectivity issues
- Handle user inquiries related to web tools and platforms
- Deliver professional, empathetic, and effective customer service
POSITION REQUIREMENTS
- Fluency in German or Spanish(spoken and written) and English
- Previous experience in Helpdesk, IT support, or customer service
- Basic knowledge of IT systems, including browsers, email clients, and web-based tools
- Experience with ticketing systems (e.g., Zendesk) is a plus
- Ability to work in a fast-paced, customer-focused environment
PERKS & BENEFITS
- Hybrid work mode (3 times per week from office)
- Language courses
- Udemy e-learning platform
- Medical care package for the employee and family with the ‘Freedom of Treatment’ service
- Life insurance on preferential terms
- Multisport card
- Integration activities - ping pong in the office, board games, volunteer projects
- Employee referral scheme