QA Analyst with German
Responsibilities:
- Analyzing trends & report Quality performance and undertake or recommend corrective actions.
- Establish procedures for handling data and performance reporting & continuously improve them.
- Report team performance to internal and external stakeholders.
- Act as a contact point for the managers (both internal and external for all the Quality-related queries.
- Pick up process gaps & collaborate with managers to formulate solutions.
- Work closely with the teams to achieve quantitative & qualitative goals as per the SLA.
- Drive efficiencies to reduce costs, improving productivity and improving teams' performance.
- Ensure regular meetings with QA Team & TLs to keep them informed of any updates received.
Requirements:
- Proficient knowledge in German and English
- Proven experience in providing Quality Assurance/Training support
- Analytically-minded, logical thinker with strong problem solving skills and ability to identify process gaps and areas for improvement.
- Very good communication skills - ability to build effective relationships at all levels
Company offers:
- Work in a dynamic, international environment.
- Language courses and professional development opportunities.
- An attractive benefits package: private medical care, sports card, and incentive programs.
- A friendly atmosphere and strong team support.
- Opportunities for career growth