Lead Global Workplace & Service Experience (100%)
Location: Poland/Warsaw with travels to Switzerland
Workload: 100%
About the Role
We are looking for an experienced and hands-on Lead Global Workplace & Service Experience to join a global IT Infrastructure & Operations organization.
This is a newly created leadership position offering the opportunity to shape and further develop global workplace services, improve the end-user experience, and drive standardization across international locations.
You will lead an international team, combining technical expertise with team leadership and continuous service improvement. This is a hands-on role for someone who enjoys working closely with engineers, solving complex technical challenges, and translating ideas into practical solutions.
Your Responsibilities
- Lead and develop the Global Workplace & Service Experience capability, providing functional leadership to the Global Operations Hub.
- Guide and coordinate an international team of six IT professionals based in Poland and Switzerland, fostering collaboration and knowledge sharing across locations.
- Stay actively involved in daily technical operations, workplace engineering, troubleshooting, and complex incident resolution.
- Own and continuously improve the global Microsoft-based workplace environment, ensuring secure, reliable, and user-friendly IT services.
- Drive workplace modernization, standardization, automation, and endpoint lifecycle management across international locations.
- Support workplace architecture initiatives, migrations, and the implementation of scalable technical solutions.
- Develop and improve ITSM processes, service standards, service levels, and operational performance.
- Balance operational priorities with long-term service development, focusing on efficiency, scalability, and end-user satisfaction.
- Collaborate closely with international IT teams and stakeholders to deliver consistent, high-quality workplace services.
Your Profile
- Degree in Information Technology, Computer Science, or a comparable field.
- Several years of experience in Workplace Engineering, Workplace Services, Endpoint Management, or IT Service Delivery.
- Previous experience leading technical teams or coordinating IT services in an international environment.
- Strong hands-on expertise in Microsoft workplace technologies, particularly:
- Microsoft 365
- Microsoft Intune
- Microsoft Entra ID and Active Directory
- Windows client environments
- Windows Autopilot
- Endpoint security
- Experience with workplace architecture, migrations, automation, and endpoint lifecycle management.
- Good understanding of ITSM and ITIL-based processes, service levels, and continuous service improvement.
- A pragmatic, service-oriented mindset, with a strong sense of ownership and a clear focus on user experience.
- The ability to combine technical problem-solving with team leadership and operational responsibility.
- Excellent communication and collaboration skills in an international environment.
- Fluent Polish and very good English skills are required. German language skills are a strong advantage.
- Willingness to travel internationally and maintain close collaboration with local IT teams.
What Makes This Opportunity Interesting?
- Build and shape: Take ownership of a newly created role and help develop global workplace services.
- Hands-on leadership: Combine technical expertise and operational involvement with international team leadership.
- Global impact: Drive modernization, automation, and standardization across multiple locations.
- Continuous improvement: Influence service quality, operational efficiency, and the digital employee experience.
- International collaboration: Work with IT professionals and stakeholders across Poland and Switzerland.
If you are a technically strong IT professional who enjoys leading people, improving services, and turning workplace technology initiatives into tangible results, we would be happy to hear from you.