Order Management Specialist with German- mid/senior
Responsibilities:
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Coordinate new customer onboarding, including vendor registration, documentation, and customer relationship management.
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Manage customer-specific product listings and ensure accurate product data and compliance with retailer requirements.
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Oversee order processing and fulfillment, ensuring orders meet customer requirements. Support and train the China-based Customer Service Representative (CSR) team on customer-specific procedures.
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Collaborate with Sales teams and customers to coordinate replenishment plans, stock availability, and inventory allocation.
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Liaise with third-party logistics (3PL) providers and customers to resolve shipping and fulfillment issues, coordinating value-added services such as co-packing, labeling, palletizing, and display assembly.
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Ensure accurate invoicing and compliant documentation in line with customer and country-specific requirements.
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Monitor payment statuses, support accounts receivable reconciliation, and assist in resolving billing disputes.
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Identify operational challenges, improve processes, and respond to customer inquiries while providing administrative and operational support to the team.
Requirements:
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High school diploma or equivalent.
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1–3 years of experience in Customer Service, Order Management, or Customer Operations in a B2B environment.
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Understanding of order processing, logistics coordination, and customer requirements.
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Experience in FMCG, the toy industry, or working with major retailers is an advantage.
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Strong communication, organizational, multitasking, and problem-solving skills.
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Languages: Fluency in English & German is essential.
Company offers:
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Private medical care.
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Multisport card or co-financing of sports activities.
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Group life insurance.
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Hybrid or flexible working arrangements, depending on the role.
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Professional development and training opportunities.
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A friendly, international working environment.
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Team-building events and company activities.