We work: Hybrid (3 days from office per week)
Contract of employment: Full-time
Recruitment process: Online
About your future employer
Our client is a global organisation developing its Shared Services Centre in Poland. You’ll join an international Finance team supporting customers and business partners in the German-speaking market.
The role combines customer service with financial processes, particularly in the areas of Accounts Receivable, Collections and Order-to-Cash. You’ll work closely with customers as well as internal Finance, Accounting and Sales teams to resolve queries, clarify outstanding payments and ensure a smooth customer experience.
Customer Service Specialist with German – Finance
We’re looking for a Customer Service Specialist with fluent German and good English to join an international Finance team.
In this role, you’ll be the first point of contact for customers regarding finance-related queries. You’ll support customers with questions about invoices, payments, outstanding balances and account information, while working closely with the Accounts Receivable and Collections teams.
This is a great opportunity for someone who enjoys working with customers but would also like to develop their knowledge of Finance, Accounts Receivable, Collections and Order-to-Cash processes.
Responsibilities
- Provide professional customer service to German-speaking customers via email and phone.
- Handle customer enquiries related to invoices, payments, account balances and outstanding receivables.
- Respond to customer questions regarding payment status, due dates and financial documentation.
- Support the resolution of invoice and payment-related issues.
- Follow up with customers regarding outstanding payments when required.
- Cooperate with the Accounts Receivable and Collections teams to resolve customer queries and support timely payments.
- Investigate discrepancies between customer accounts, invoices and payments.
- Escalate more complex financial or customer issues to the appropriate internal teams.
- Maintain accurate customer and case information in relevant systems.
- Record customer interactions and follow up on open cases.
- Work closely with Sales, Finance, Accounting and other internal stakeholders.
- Support the team in maintaining high-quality customer service and efficient financial processes.
- Follow established procedures, policies and service standards.
- Participate in process improvement initiatives and projects within the SSC.
- Support other activities related to Customer Service and Finance as required.
Qualifications
- Previous experience in Customer Service, Accounts Receivable, Collections, Order-to-Cash or another Finance-related area.
- Experience in an international environment, preferably within an SSC/BPO organisation, would be an advantage.
- Fluent German – at least C1 level.
- Good command of English – at least B2 level.
- Strong customer service and communication skills.
- Ability to communicate clearly and professionally with customers, including when handling difficult or escalated situations.
- Good attention to detail and accuracy when working with financial information.
- Ability to analyse problems, identify discrepancies and find appropriate solutions.
- Good organisational skills and ability to manage multiple tasks and priorities.
- Proactive and solution-oriented approach.
- Ability to work independently as well as part of an international team.
- Good knowledge of MS Office, particularly Excel.
- Experience with ERP or CRM systems would be an advantage.
What you’ll gain
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
- Great atmosphere and comfortable working conditions;
- Stable job and cooperation with friendly and high qualified team;
- Hybrid model of work, flexible working hours;
- 3 additional days off for celebrate your birthday and voluntary work;
- Modern working environment (agile spaces, private quiet rooms and breakout areas);
- Competitive salary;
- Annual and performance-related bonuses;
- Private medical cover for you and your family;
- Multikafeteria system;
- Life insurance;
- Unlimited access to learning platform;
- High-standard IT equipment;
- Annual parties and other social events.