Training Operations Manager | 2:00 PM–10:00 PM
For our client, an international organization, we are looking for an experienced Training Operations Manager to join a newly developing global Training Operations team.
This is a hybrid leadership and expert role, combining people management with hands-on responsibility as a Subject Matter Expert and Process Owner. You will work closely with international stakeholders and play a key role in ensuring that training processes are effective, compliant and audit-ready.
Your responsibilities:
- Lead and support a small, globally distributed Training Operations team.
- Act as a Subject Matter Expert and Process Owner for key training processes.
- Manage, maintain and continuously update training content and related processes.
- Ensure training procedures and documentation meet required quality and compliance standards.
- Act as a key point of contact during audits, working directly with auditors and representing the Training Operations area.
- Cooperate with multiple international stakeholders and confidently represent the team and its processes.
- Support the development of a newly built Training Operations function and help shape ways of working.
- Identify opportunities for process improvement, automation and the use of AI within Training Operations.
- Support the development and knowledge sharing within the team.
- Participate in occasional international business travel (approximately 5–10%).
What we are looking for:
- Experience in Training Operations, Learning Operations, Learning Administration or a similar area.
- Experience working in an audited, compliant or regulated environment.
- Practical experience supporting audits and cooperating with auditors.
- Experience acting as a Process Owner, SME or taking ownership of complex operational processes.
- Previous experience in people management or team coordination.
- Strong stakeholder management and communication skills.
- Confidence and assertiveness when working with senior stakeholders.
- Experience managing and maintaining training content and processes.
- Very good command of English.
- Availability to work 2:00 PM–10:00 PM.
- Willingness to travel internationally approximately 5–10% of the time.