Location: Kraków
We work: Hybrid (3 days from office per week)
Contract of employment: Full-time
Salary range: 10 000–13 000 PLN gross
Start date: no later than June 1st, preferably ASAP
Recruitment process:Online
About your future employer:
We are looking for an experienced Customer Service Team Leader to manage and support a team delivering high-quality customer support. In this role, you will combine leadership responsibilities with hands-on involvement in daily operations, ensuring smooth service delivery and strong team performance.
Customer Service Team Leader | Finance area
Here are some of the things you can look forward to:
- Lead, motivate, and develop a team of customer service specialists
- Set clear goals and monitor performance based on KPIs and quality standards
- Provide regular feedback, coaching, and support employee development
- Plan shifts and allocate resources to ensure proper coverage
- Act as the main point of contact for complex or escalated cases
- Make decisions on issue resolution in line with company guidelines
- Ensure high service standards through quality checks and case reviews
- Work closely with internal teams to improve processes and customer experience
- Track and report team performance and key metrics
What we’re looking for:
- Degree in business, finance, or a related field
- Minimum 2 years of experience in customer service team leadership
- Good knowledge of financial markets, in particular capital markets and derivative instruments, as well as the mechanisms of their functioning.
- Ability to give constructive feedback and manage performance
- Comfortable handling challenging situations and driving improvements
- Strong customer service mindset
- Experience working in a KPI-driven environment
- Ability to stay calm and solution-oriented in difficult situations
- Experience in improving processes and maintaining quality standards
- Good communication and collaboration skills
- Strong problem-solving and decision-making skills
- Comfortable using multiple systems and tools
- Fluent English (written and spoken)
Our Client has a lot to offer:
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
- Great atmosphere and comfortable working conditions;
- Stable job and cooperation with friendly and high qualified team;
- Hybrid model of work, flexible working hours;
- Workation - for 20 days, you can work from anywhere in the world;
- 3 additional days off for celebrate your birthday and voluntary work;
- Office located near city centre;
- Modern working environment (agile spaces, private quiet rooms and breakout areas);
- Competitive salary;
- Annual and performance-related bonuses;
- Private medical cover for you and your family;
- Multikafeteria system;
- Life insurance;
- Unlimited access to learning platform;
- High-standard IT equipment;
- Free parking;
- Annual parties and other social events.
Recruitment proces:
- Short interview with Antal Consultant
- Teams meeting with Hiring Manager
- Teams meeting with Head of the department
- Employment