Responsibilities:
- Daily contact with the customer regarding overdue payments (by phone and e-mail)
- Offering customers the best solutions
- Updating customers’ data in the system
- Creating reports and notes from conversations with customers
- Introducing process improvements
Requirements:
- Experience in the customer service area (preferably in debt collection department)
- Fluent knowledge of German (min. C1)
- Good knowledge of English (min. B1)
- University degree (bachelor/master)
- Communicative, goal-oriented, teamwork, attention to detail, problem-Solving Skills
- Openness for onboarding in the office in Warsaw (4-6 weeks), then work from the office 1 day a week
The offer:
- Work in a successful well-organized international organization
- The possibility of using German on a daily basis
- Full-time employment contract
- Attractive benefits (private healthcare, life insurance, social benefits package, Multisport subsidy (50%), employee discounts on company products, employee parking, performance-based incentives, employee referal program)
- Professional trainings & development