Customer Operations Specialist with Dutch

Key responsibilities

• Process and manage customer orders in ERP and SAP systems.
• Monitor order execution and ensure timely delivery of products and services.
• Maintain accurate customer and order-related data.
• Handle inquiries regarding order status, delivery schedules, product availability, and documentation.
• Coordinate returns, claims, and credit note processes.
• Support customers in using online ordering platforms and e-commerce tools.
• Collaborate closely with internal departments, including Sales, Logistics, Supply Chain, and Finance.
• Ensure compliance with service standards, internal procedures, and SLA requirements.
• Deliver a professional and customer-focused experience through email and phone communication.

What we're looking for

• Fluent Dutch language skills.
• Good command of English for everyday business communication.
• Previous experience in Customer Service, Order Management, Order-to-Cash, Sales Support, or a similar customer-facing role is an advantage.
• Experience working with ERP, CRM, or SAP systems will be considered a plus.
• Strong organizational and multitasking skills.
• Problem-solving mindset and attention to detail.
• Ability to work effectively both independently and as part of an international team.
• Customer-oriented approach with excellent communication skills.

What we offer

• Stable employment based on a permanent employment contract.
• Hybrid working model and flexible start times.
• Private medical care and life insurance.
• Multisport card subsidy and access to a wide range of benefits.
• Annual bonus scheme and employee referral program.
• Access to learning platforms and professional development opportunities.
• International work environment with daily use of foreign languages.
• Opportunities for long-term career growth within a global organization.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates 
Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland