Location: Kraków
Office attendance: 2/3 days per week in the office
Contract of employment: full-time
Level: Team Leader
Recruitment process: online
About your future employer:
Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.
Customer Service Team Leader with Turkish
We are looking for an experienced Customer Service Team Leader to build and lead a new international, multi-language team within a global Service Delivery Center. In this role, you will be responsible for managing daily operations, supporting customer service processes, and ensuring high-quality service across different markets.
You will work closely with internal teams and stakeholders, especially within Supply Chain, to ensure smooth operations, solve issues, and continuously improve processes.
Responsibilities:
- Lead and develop a multi-language Customer Service team
- Oversee daily team activities and ensure service quality and efficiency
- Act as the main contact point between customers and internal teams
- Cooperate closely with Supply Chain and business stakeholders
- Support order management activities and system-related topics
- Identify issues, solve problems, and drive performance improvements
- Train, coach, and support team members in their development
- Set clear goals, monitor progress, and provide regular feedback
- Organize team workload and ensure deadlines are met
- Participate in regular meetings with stakeholders and business leaders
- Support initiatives aimed at improving processes and standardizing ways of working
- Create a positive and motivating team environment
Qualifications:
- University degree (e.g. Business, Economics, Finance, or similar)
- Minimum 2–3 years of experience in managing a Customer Service team, preferably in FMCG/CPG environment
- Fluency in English and Turkish (written and spoken)
- Good understanding of Customer Service processes and channels
- Strong communication and interpersonal skills
- Ability to work under pressure and solve problems effectively
- Experience in working with MS Office tools
- Experience with process improvement (e.g. Lean) will be an advantage
We offer:
- Comprehensive training to ensure success in your role
- Technical or managerial career path (everyone can develop their leadership skills)
- Be a part of a truly awesome team in a well - located office in Kraków
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Life insurance
- Private medical care
- Flexible working hours
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high qualified team
- Soft skills development
- Integration events
- International team and non-corporate work enviroment
Recruitment proces:
- Short interview with Antal Consultant
- Interview with HR
- Interview with HR & Hiring Manager
- Employment