Customer Service Specialist with Italian, Spanish or German
For our client—an international company in the fintech sector—we are looking for Spanish and Italian speakers to join their Customer Service department.
Responsibilities:
- Respond promptly and professionally to inbound calls and emails from Italian OR Spanish-speaking customers regarding their transactions, needs, or issues.
- Listen actively to customers, empathize with their concerns, and provide practical solutions.
- Build and maintain strong relationships with customers and colleagues based on trust and reliability.
- Utilize company software and tools effectively to assist customers and maintain accurate records.
- Adhere to departmental metrics and goals while consistently delivering excellent customer service.
- Make appropriate product or service recommendations to customers based on their needs.
Requirements:
- High school diploma or equivalent (college education preferred).
- Proficiency in English and Spanish or Italian or German languages
- Minimum of 1 year of experience in customer service or call center roles.
- Proficiency in MS Office and internet navigation.
- Ability to work flexible schedules and adapt to changing priorities.
- Customer-focused mindset with attention to detail and problem-solving skills.
Benefits:
- Language courses on the eTutor platform
- Udemy e-learning platform – the scope of the learning path
- Medical care package at Luxmed for the employee and family with the ‘Freedom of Treatment’ service
- Life insurance
- Multisport card
- Christmas gifts
- Subsidised glasses up to PLN 1000
- Co-financing of kindergartens
- Integration activities - ping pong in the office, board games, volunteer projects