Responsibilities:
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Full management of orders in the SAP system (order entry, price and availability checks, invoicing).
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Issuing invoices and credit notes and sending documents to clients.
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Monitoring the delivery process (collaboration with the distribution center and carriers).
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Managing returns and exchanges of equipment.
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Handling complaints submitted by clients and sales representatives.
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Recording and managing customer inquiries in the CRM system (Salesforce).
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Analyzing and updating customer databases.
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Collaborating with supervisors and team members to resolve ongoing issues.
Requirements:
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Experience in customer service, order management, logistics, or sales administration.
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Knowledge of ERP systems (SAP experience is a plus).
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Proficiency in German and English (minimum B2).
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Knowledge of CRM systems, preferably Salesforce.
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Problem-solving skills and experience handling complaints.
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Accuracy, attention to detail, and good organizational skills.
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Strong communication skills and a team-oriented mindset.
Offer:
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Professional onboarding and development training.
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Friendly working environment in an international team.
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Stable employment in a prestigious organization.
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Private medical care.
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Multisport card.
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Lunch card.
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Hybrid work model (3 days per week in the office).