For our international client, a well-established technology company, we are looking for a Customer Support Specialist – UK Market to join a growing customer experience team.
In this position, you will play a key role in supporting customers from the UK market, helping them resolve product-related inquiries and ensuring an excellent customer journey from initial contact through final resolution.
This is a great opportunity for professionals who enjoy customer interaction, problem-solving, and working in a dynamic international environment.
Your Responsibilities
- Deliver professional support to UK customers via phone, email, and online channels.
- Assist users with product-related questions and provide guidance on product usage.
- Investigate customer issues and coordinate appropriate solutions.
- Manage and monitor customer cases to ensure timely and effective resolution.
- Cooperate with internal stakeholders and external service providers when required.
- Maintain accurate customer and case information in internal systems and databases.
- Contribute to the continuous improvement of customer service processes and customer satisfaction.
- Build strong expertise in products, services, and customer support procedures.
What We're Looking For
- Very good command of English, enabling confident communication with customers from the UK market.
- Good command of Polish for day-to-day communication within the local team.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a proactive approach to problem-solving.
- Ability to prioritize tasks and effectively manage multiple customer cases.
- Familiarity with MS Office and CRM systems will be an advantage.
- Previous experience in customer service, customer support, or a similar client-facing role will be an asset.
What Our Client Offers
- Stable employment within an international and growing organization.
- Comprehensive onboarding and training.
- Private healthcare package.
- Sports and wellbeing benefits.
- Friendly and multicultural work environment.
- Opportunity to develop within an international customer service organization.