Location: Łódź, Poland
Working model: On-site
Type of contract: Permanent employment contract
Recruitment process: Online
About your future employer
Our client is building a new Shared Services Centre in Łódź as part of its Global Finance organisation. You’ll join the Centre of Excellence team and work in an international environment, supporting customers and internal stakeholders across the Order-to-Cash area.
OTC Collector Specialist with German
We’re looking for an experienced OTC Collector Specialist with German to join the team responsible for the collections and dispute management process.
In this role, you’ll manage a portfolio of customer accounts, follow up on overdue invoices and payments, resolve billing disputes and support cash collection and reconciliation processes. You’ll work closely with customers as well as Sales, Field Operations and Dispute Resolution teams to resolve account discrepancies and improve cash flow.
This is a great opportunity for someone who enjoys customer communication, takes ownership of their portfolio and wants to develop their expertise within an international Finance and OTC environment.
Responsibilities
- Manage the end-to-end collections process for overdue invoices and customer accounts.
- Proactively contact customers by phone and email regarding outstanding payments.
- Negotiate payment arrangements in line with established guidelines.
- Resolve billing disputes and escalate complex or unresolved cases when required.
- Execute reminder and dunning processes, including prioritised outbound collection calls.
- Maintain accurate and up-to-date records of collection activities in company databases and HighRadius.
- Collaborate with Sales, Field Operations and Dispute Resolution teams to address account discrepancies.
- Support cash application and account reconciliation activities.
- Analyse customer account statuses and monitor portal invoices.
- Prepare and send customer statements and payment reminders.
- Prepare regular collection status reports for management.
- Provide documentation required for audit purposes.
- Prepare write-off proposals and pre-legal / collection agency packages in line with company strategy.
- Ensure all collection activities comply with company policies and legal regulations.
- Provide comprehensive collections reporting to management.
- Identify and support process improvement opportunities within the assigned area.
- Take ownership of assigned customer portfolios and collection outcomes.
- Participate in strategic initiatives, ad-hoc projects and other activities related to the OTC area.
Qualifications
- 1–3 years of relevant professional experience in Collections, Accounts Receivable, OTC or a related Finance area.
- Bachelor’s degree in Finance or a related field would be an advantage.
- German at B2/C1 level.
- Good command of English.
- Experience in customer communication and relationship management.
- Strong ability to build and maintain effective relationships with customers and internal stakeholders.
- Good cross-functional collaboration skills.
- Strong attention to detail and ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Proactive approach and willingness to take ownership of assigned responsibilities.
- Ability to identify and support process improvement opportunities.
- Ability to work independently while collaborating effectively with the wider team.
- Experience with S/4HANA would be an advantage.
We offer
- The opportunity to join a new Shared Services Centre and contribute to its development.
- An international working environment within the Global Finance organisation.
- The opportunity to develop your expertise in OTC, Collections and Accounts Receivable.
- Exposure to international customers and cross-functional Finance teams.
- Participation in process improvement and strategic initiatives.