Customer Support Specialist with German or French
For our international client, a well-established technology company, we are looking for a Customer Support Specialist with German or French to join a growing customer experience team.
In this position, you will play a key role in supporting German or French-speaking customers, helping them resolve product-related inquiries and ensuring an excellent customer journey from initial contact through final resolution.
This is a great opportunity for professionals who enjoy customer interaction, problem-solving, and working in a dynamic international environment.
Your Responsibilities
- Deliver professional support to customers via phone, email, and online channels.
- Assist users with product-related questions and provide guidance on product usage.
- Investigate customer issues and coordinate appropriate solutions.
- Manage and monitor customer cases to ensure timely and effective resolution.
- Cooperate with internal stakeholders and external service providers when required.
- Maintain accurate information in internal systems and databases.
- Contribute to continuous improvement of customer service processes and customer satisfaction.
- Build expertise in products, services, and customer support procedures.
What We're Looking For
- Fluency in German or French (C1 level or higher).
- Good command of English and Polish for communication within the international team.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a proactive approach to problem-solving.
- Ability to prioritize tasks and manage multiple cases effectively.
- Familiarity with MS Office and CRM systems is an advantage.
What Our Client Offers
- Stable employment within an international and growing organization.
- Comprehensive onboarding.
- Private healthcare package.
- Sports and wellbeing benefits.
- Friendly and multicultural work environment.