Working model: Remote
Type of contract: Fixed-term contract
Project duration: 24 months, starting November/ Decmber 2026
Recruitment process: Online
About your future employer
Our client is a global organisation building and developing its Shared Services Centre in Poland. You’ll join an international Credit & Collections team supporting the Italian market and working closely with Finance, Sales and other internal stakeholders.
The role combines hands-on credit and collections activities with reporting, process improvement, training and stakeholder management. It’s a great opportunity for an experienced Credit & Collections professional who enjoys working independently, taking ownership and supporting the development of processes and team members in an international SSC environment.
Senior Credit and Collections Specialist with Italian
We’re looking for an experienced Credit and Collections Specialist with fluent Italian and English to support Cash Collections and Credit Management activities for the Italian market.
Reporting to the Credit & Collections Supervisor, you’ll be responsible for managing customer receivables, performing collection activities, monitoring debtor balances and supporting credit assessment and risk management. You’ll also contribute to process improvements, reporting, training and SSC projects.
As a senior member of the team, you’ll also provide support to the Supervisor and act as a Team Lead backup when needed.
Responsibilities
- Perform collection activities on due and overdue invoices and follow established dunning procedures.
- Contact customers regarding outstanding receivables and accurately record and monitor collection activities in the relevant collection tool.
- Monitor debtor balances and take action to improve DSO, current receivables and overdue debt.
- Ensure accurate and timely collection of current and overdue receivables.
- Handle bad debt and support the resolution of complex collection cases.
- Handle escalated customer queries and disputes while maintaining positive customer relationships.
- Review credit applications, assess customer credit risk and support the setting and updating of credit limits.
- Update contractors’ credit limits in line with company policies.
- Ensure compliance with the Global Credit Policy, Levels of Authority and relevant legal and fiscal requirements.
- Prepare detailed monthly reports covering debtor performance, aged debt analysis and cash flow forecasting.
- Monitor key Credit & Collections KPIs, including DSO, % Current, overdue debt over 30 days and customer contacts.
- Support the Supervisor with day-to-day administrative and operational activities.
- Act as a Team Lead backup when required.
- Support the functional onboarding of new team members.
- Conduct training related to Credit & Collections processes, tools and accounting within the SSC.
- Update and improve existing Credit & Collections procedures and ways of working.
- Participate actively in SSC projects, process improvement initiatives and system migrations.
- Collaborate with Sales, Accounting and other internal departments to resolve issues and improve cash collection processes.
- Support other activities related to the assigned Credit & Collections area as required.
Qualifications
- At least 3 years of professional experience in Credit & Collections / Accounts Receivable, preferably within an international or SSC environment.
- Strong understanding of credit control, collections and accounts receivable processes.
- Fluent Italian – at least C1 level.
- Good command of English – at least B2 level, allowing you to work effectively in an international business environment.
- Good knowledge of MS Excel, particularly for reporting and data analysis.
- Experience working with ERP systems and/or system migrations.
- Knowledge of SAP would be an advantage.
- Strong organisational skills and attention to detail.
- Ability to manage multiple tasks and work effectively under tight deadlines.
- Hands-on and proactive approach, with the ability to work independently.
- Strong communication and interpersonal skills, with confidence when dealing with customers and internal stakeholders.
- Ability to analyse financial information, identify issues and take appropriate action.
- Inquisitive, precise and solution-oriented mindset.
- Ability to work effectively in a complex international business environment.
We offer
- A 24-month international project starting in November/ December 2026.
- Opportunity to work with the Italian market within an international Credit & Collections team.
- Exposure to international Finance and SSC processes.
- Opportunity to contribute to process improvements, system migrations and SSC projects.
- Possibility to develop your expertise in Credit & Collections, credit risk and receivables management.
- Opportunity to support training and onboarding activities and gain additional Team Lead exposure.
- An international and collaborative working environment.
- Private medical care.
- Mulitsport card.
- Life insurance.