We are currently looking for an experienced Customer Operations Manager who will lead and further develop a well-established customer service operation in an international environment. The role offers a real opportunity to influence customer experience, sales performance, and operational processes.
Your responsibilities
- Improve the customer journey by analyzing and optimizing customer interactions to increase satisfaction and sales conversion.
- Develop the call center operations by implementing new technologies, processes, and best practices.
- Support and build sales strategies in cooperation with other departments.
- Lead projects related to digital tools and online channels aimed at increasing online sales.
- Manage and coach a team of 5 Team Leaders overseeing a 70-person call center operation.
- Introduce process improvements and best practices based on internal and external benchmarks.
What we expect
- Experience in customer-facing operations and improving sales performance
- Understanding of call center KPIs and operational efficiency
- Strong people management and coaching skills
- Ability to work with senior stakeholders and present ideas confidently
- Interest in new technologies and trends, including AI
- Fluent English (C1) – required for reporting and international collaboration
What we offer
- Employment in a stable international organization
- Hybrid work model (2–3 days in the office in Koszalin - accommodation and travel costs covered)
- International business trips (4-5 per year)
- Employment contract (3-month probation period, then permanent)
- Attractive compensation package: base salary + quarterly bonus + annual bonus + 13th salary + company car