Specialist with German - Customer Support Specialist
Key Responsibilities
- Providing customer support to German-speaking clients via phone, email, and other communication channels.
- Responding to customer inquiries and resolving issues in a professional and timely manner.
- Providing accurate information about products, services, orders, and company processes.
- Handling customer complaints and finding appropriate solutions.
- Processing customer requests and updating information in internal systems.
- Maintaining accurate records of customer interactions.
- Cooperating with internal departments to resolve more complex customer cases.
- Following established customer service procedures and quality standards.
- Identifying recurring customer issues and providing feedback to improve processes.
- Supporting other administrative and customer-related tasks when required.
Requirements
- Fluent German, both written and spoken (B2+)
- Good command of English or Polish.
- Previous experience in customer service, customer support, call center, or a similar role is an advantage.
- Excellent communication and interpersonal skills.
- Customer-oriented approach and a problem-solving mindset.
- Ability to work independently and as part of an international team.
- Good organizational skills and attention to detail.
- Basic computer skills and familiarity with CRM/customer service systems.
- Willingness to learn and develop within the role.
What We Offer
- Employment in an international and multicultural environment.
- Competitive salary based on experience and language skills.
- Opportunities for professional development and career progression.
- Training and onboarding to help you succeed in the role.
- Friendly and supportive team environment.
- Modern working environment with opportunities for hybrid/remote work, depending on the company's policy.